At Sipper Lover (Sub Brand of Tragona Enterprise), we strive to provide you with a seamless shopping experience. We understand that circumstances may arise where you need to cancel your order. Please take a moment to review our cancellation policy outlined below:

Cancellation Eligibility:

• Orders can only be cancelled before they have been shipped from our warehouse.
• Once the order has been shipped, it is no longer eligible for cancellation.

Cancellation Process:

• To cancel your order, please contact our customer support team immediately at hello@sipperlover.com.
• Please provide your order number for faster assistance.
• We will confirm the cancellation of your order and process any applicable refunds in accordance with our refund policy.

Refund Policy:

• If your order is cancelled before it is shipped, you will receive a full refund to the original payment method used for the purchase.
• Refunds may take up to 7-10 days to reflect in your account, depending on your payment provider’s processing time.

Exceptions:

• Orders that have already been shipped cannot be cancelled.
• Customized or personalized items may not be eligible for cancellation once production has begun.

Contact Us:

• If you have any questions or concerns regarding our cancellation policy, please don’t hesitate to contact our customer support team at hello@sipperlover.com.

Disclaimer:

• Sipper Lover (Sub Brand of Tragona Enterprise) reserves the right to modify or update this cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting to this page.

Thank you for choosing Sipper Lover (Sub Brand of Tragona Enterprise) for your shopping needs. We appreciate your understanding and cooperation regarding our cancellation policy.