At Sipper Lover (Sub Brand of Tragona Enterprise), we strive to ensure your satisfaction with every purchase. If you receive a damaged or defective product, we are here to help. Please review our return and refund policy below:

• Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will provide instructions on how to return the item for a replacement or refund.
• Return Process for Damaged or Defective Products: To initiate a return for a damaged or defective product, please contact our customer service team at hello@sipperlover.com. We may request evidence of the damage or defect, such as photographs, to expedite the return process.
• Refund Eligibility: We offer refunds only for damaged or defective products. If your return is approved, we will initiate a refund to your original method of payment. Please note that refunds may take a few business days to process, depending on your payment provider.
• Non-Refundable Items: Except for damaged or defective products, all sales are final, and we do not offer refunds or exchanges for any other reasons, including but not limited to:
  • Change of mind
  • Incorrect product selection
  • Dissatisfaction with the product’s appearance or performance
• Return Shipping: If you are returning a damaged or defective product, we will provide a prepaid shipping label for your return. If you are returning an item for any other reason, you will be responsible for paying for your own shipping costs for returning your item.
• Conditions of Returned Items: To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging. Items returned that do not meet these criteria may be subject to rejection or a restocking fee.
• Exchanges: We only offer exchanges for damaged or defective products. If you need to exchange a damaged or defective item for the same product, please contact us for assistance.

By adhering to this policy, we aim to provide you with a transparent and fair process for handling returns and refunds for damaged or defective products. If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact our customer service team for assistance at hello@sipperlover.com.